kalagarh 88 Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the kalagarh 88 platform. It describes what information we collect about you when you use our website, create an account, or use any of our services, and how that information is used. This Policy forms an integral part of our Terms and Conditions and should be read together with that document.

By using our platform you agree to the terms set out in this Policy. If you disagree with any part of it, please stop using the platform and contact our support team.

We collect the following types of information as needed to register users and provide services on the kalagarh 88 platform:

1.1 — Registration Information

Information collected directly from you when you open an account includes:

• Full name and date of birth
• Email address and mobile number
• Valid address in Bangladesh
• National ID or passport number for identity verification
• Preferred currency (Bangladeshi Taka)

1.2 — Transaction Information

When you make a deposit or withdrawal — via bKash, Nagad, Rocket, or bank transfer — the amount, time, method, and transaction reference number are securely stored in our system. We never store full account numbers or PINs for any payment method.

1.3 — Automatically Collected Information

When you access our platform, certain technical information is recorded automatically. This includes:

• IP address and device identification details
• Browser type and operating system
• Navigation data on the platform and session duration
• Information collected through cookies and similar tracking technologies
• Referral source information

1.4 — Customer Support Communications

If you contact our support team via live chat or email, the details of that conversation may be recorded and stored for the purpose of improving service quality.

Collected information is used only for the following legitimate purposes:

2.1 — Account Management and Service Delivery

This information is essential for creating, verifying, and maintaining your account; processing financial transactions including deposits and withdrawals; and storing your gaming history.

2.2 — Identity Verification and Security

We carry out necessary verification processes to keep accounts secure, prevent unauthorised access, and protect against fraud. All our connections are secured with SSL encryption.

2.3 — Responsible Gaming

kalagarh 88 is firmly committed to responsible gaming. By monitoring your gaming patterns and transactions, we can identify signs of potential problems and offer support where needed. Visit our dedicated section to learn more about our Responsible Gaming Policy.

2.4 — Service Improvement and Personalisation

We analyse your preferences and usage patterns to improve the platform experience. This includes game suggestions, relevant promotions, and interface improvements.

2.5 — Marketing Communications

With your consent, we may send you new offers, bonus updates, or important platform-related messages. You can opt out of these communications at any time.

3.1 — Technical Protection

kalagarh 88 uses industry-standard security technology to keep your information safe. This includes 256-bit SSL encryption, encrypted databases, and regular security audits. Passwords are never stored in plain readable form — only encrypted hashes are kept.

3.2 — Retention Period

Your information is retained for the entire period your account remains active. After an account is closed, relevant information may be kept for a defined period for legal, regulatory, or dispute-resolution purposes.

3.3 — Server Location

Our servers are located in secure data centres and are under continuous monitoring. Any transfer of data to third-party service providers is always carried out under proper agreements and security measures.

kalagarh 88 never sells, rents, or shares your personal information with third parties for commercial purposes. However, limited sharing may occur in specific circumstances:

4.1 — Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and managing technical infrastructure. These providers receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

4.2 — Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from competent authorities.

4.3 — Corporate Changes

If there is any change to the business structure (such as a merger or acquisition), users will be notified in advance and the necessary steps will be taken to protect their information.

5.1 — Types of Cookies

We use three types of cookies: (a) essential cookies — required for login sessions and security; (b) functional cookies — to remember your preferences and language settings; (c) analytical cookies — to understand usage patterns, which helps us improve the platform.

5.2 — Cookie Controls

You can reject non-essential cookies by changing your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working properly.

You have the following rights regarding your information:

6.1 — Right to Access and Correct Information

You can view your stored information at any time by submitting a request to our support team. If any information is incorrect or outdated, you may request a correction.

6.2 — Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information must be retained for a defined period due to legal or regulatory obligations.

6.3 — Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. This change may take a little time to take effect.

6.4 — Right to Lodge a Complaint

For any privacy-related concerns, contact our support team directly. We provide support in Bengali and English via live chat and email 24 hours a day, seven days a week.

kalagarh 88 is a 21+ platform. We do not allow anyone under the age of 21 to open an account or use our services. Age is verified at registration and additional proof of identity may be requested in suspicious cases.

If we learn that information belonging to a minor has been collected, the relevant account will be closed immediately and the collected information will be deleted.

8.1 — Policy Updates

This Privacy Policy may be revised from time to time to keep pace with changes in technology, services, or applicable law. For significant changes, we will send a notification to your registered email address or via the platform. Your continued use of the platform after a revised policy is published will be considered acceptance of the new terms.

8.2 — Contact

For any privacy-related questions or complaints, contact our support team. Our email is: [email protected]. We provide direct support via live chat 24 hours a day, seven days a week. You can also visit our FAQ section for answers to common questions.

8.3 — Applicable Law

This Privacy Policy is governed by the applicable laws and regulations of Bangladesh. The courts of Bangladesh shall have jurisdiction over the resolution of any disputes.